Excelsior has established its uniqueness in several critical ways. We are a local firm and unlike national chains, we understand and have experience in the way insurance adjusters in our area want things done. In other words, we do not work with a “cookie-cutter” approach. We look at each project with its own specific and unique challenges. The relationships we have are important, so we do not rush in and out to move to the next project. Based on 30 years in New England with various restoration projects, we have dealt with just about every insurance situation there is and with insurance adjusters from a variety of companies. This gives us a body of knowledge that results in productive and detailed results.About Us
I have used Excelsior Consulting Services on two losses and I found their spreadsheets to be organized by room and easy to navigate. You can click on each description and then go to the pricing documentation which makes it easy to spot check any item in the inventory. The R/C and ACV totals are listed at the bottom of the spreadsheet and easy to find. On both claims the turnaround was quick and the pricing was less than what I was quoted from another vendor. Steve kept me advise of the file status and was available to discuss questions or concerns that came up during the claim. I will use Excelsior Consulting on future losses whenever I can.
Steve's team has been a great help in closing claims. Very professional and responsive.